Customer growth and retention drives the growth of every business. Many companies have and are adopting CRM solutions to develop a single centralized unit to organize, automate and synchronize their business processes, thereby leading to higher business efficiency.
From managing sales and marketing, to providing better customer service and technical support, CRM consulting enable businesses to handle the 3 P’s, viz., people, (business) processes & procedures; and programs more efficiently and effectively than ever before.
At Icreon, our CRM consultants conduct a detailed study and analysis of your requirements and business processes, and provide you with a customized CRM solution to meet your needs. The solution developed enables our clients better understand the behavior of targeted customers to develop and maintain long lasting relationships with their customers.
We have vast experience in customizing, integrating and implementing CRM systems within the existing systems or processes of the clients. We have capabilities, in integrating the following CRM components;
Icreon analyzes each individual organization and offers either off-the-shelf solutions, customized solution or can even do grounds up development if the above do not meet the business' requirements.
The Icreon team has worked with open-source CRM software, such as Sugar CRM; building and integrating custom plug-ins, enabling work flows, project management, in-depth reporting and so on. And also work with Splendid CRM (built on .NET) that combines the benefits of open source with easier integration with other Microsoft technologies.
If you are interested in building an ecommerce platform to link to your CRM, click here.
Click here to learn more about our digital marketing solutions that can help turn your website into an attractive online marketing proposition.
The Premium Purveyor